Lead Associate - Process Training (Quezon City)
Core
Design and deliver process training modules for GDS Travel Accounts, manage trainee development, and control team performance metrics.
Role type
Lead Associate - Process Training
Builds
Training programs and materials for GDS Travel Accounts
Domain
Travel and Hospitality / GDS Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
GDS tool proficiency (Sabre, Amadeus, Galileo), process training design, team motivation, absenteeism/attrition management, training material production, room logistics coordination, staff guidance, grievance management
Preferred skills
Corporate Travel Accounts experience
Responsibilities
Program GDS training modules per process changes, identify trainee strengths and improvement areas, control absenteeism and attrition, prepare daily training summaries, manage training class activities, ensure timely production of training materials, guide less experienced staff, manage trainee discipline and grievances
Seniority
Mid-level, hands-on IC