Associate - Operations
Core
Single point of entry for handling credit, underwriting, customer service, and cash application cases via email and phone.
Role type
Associate Operations Specialist (Customer Support & Credit)
Builds
Customer support solutions for credit lines, disputes, billing, and payment applications
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Credit and underwriting support, dispute resolution, cash application, account receivables management, case routing, escalation procedures
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as single point of entry for cases, manage customer inquiries and propose solutions, collaborate with departments, log requests, route cases per SLAs, escalate issues
Seniority
Junior, entry-level IC
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