Téléconseiller H/F
Core
Provide technical support and personalized advice to retail stores and consumers via phone calls.
Role type
Level 1 Helpdesk Technician (N1)
Builds
IT support services for retail points of sale and end-users
Domain
Retail / Customer Support / IT Operations
Deliverable
client delivery
Required skills
oral and written communication, customer service orientation, basic problem diagnosis, active listening, rigor
Preferred skills
curiosity to learn new tools, team spirit
Technologies
internal support tools
Responsibilities
answer and manage incoming calls from stores and users, record and log incidents and usage questions, diagnose and resolve simple system and application issues, escalate unresolved incidents to Level 2, follow up on tickets until closure, report major events impacting store activities, contribute to procedure improvements and knowledge base enrichment
Seniority
Entry-level / Junior
