Collection Advisor
Core
Manage customer accounts and facilitate the timely recovery of outstanding debts through outbound calls, inbound inquiries, and payment negotiations.
Role type
Collections Advisor
Builds
Debt recovery and payment arrangements for customer accounts
Domain
Financial services / Collections
Deliverable
client delivery
Required skills
Outbound calling, inbound inquiry handling, payment negotiation, account record maintenance, regulatory compliance, collections software usage
Preferred skills
Problem-solving, customer service experience, basic knowledge of collections processes
Responsibilities
Manage a portfolio of customer accounts, negotiate payment arrangements, handle customer queries professionally, maintain detailed records of communications, escalate complex cases, ensure compliance with policies, identify opportunities to improve satisfaction, support team training, meet performance targets
Seniority
Entry-level to Junior