Debt Recovery Officer
Core
Managing overdue customer accounts and recovering outstanding payments through communication, negotiation, and follow-up activities.
Role type
Debt Recovery Officer
Builds
Cash flow recovery for the organization
Domain
Finance / Credit Management
Deliverable
client delivery
Required skills
negotiation, communication, legal documentation preparation, data entry, report writing, customer dispute resolution, goal achievement
Preferred skills
knowledge of legal recovery processes, fluency in additional languages
Technologies
Microsoft Office, collection systems
Responsibilities
Contact customers via phone, email, and WhatsApp regarding overdue accounts; Negotiate repayment plans and settlement arrangements; Prepare documentation for legal action and submit summon cases; Update customer records and payment history; Monitor delinquent accounts and escalate high-risk cases; Prepare weekly collection reports; Handle customer inquiries and complaints professionally.
Seniority
Individual Contributor