Ingeniero de Servicio Técnico
Core
Provide comprehensive technical support to automotive sector clients, ensuring optimal product use, equipment performance, and customer satisfaction through root cause analysis and technical documentation.
Role type
Senior IC technical service engineer (automotive/industrial)
Builds
Industrial products and systems for automotive clients
Domain
Automotive industry + industrial equipment
Deliverable
client delivery
Required skills
root cause analysis, technical diagnosis, process sequence definition, technical reporting, industrial process knowledge, equipment operation, schematic reading, project management principles
Preferred skills
CRM/Salesforce documentation, Spanish (fluent), English (intermediate)
Responsibilities
Diagnose and resolve technical issues in industrial products and systems, interact directly with clients for testing and incident resolution, document service activities and technical evaluations in CRM/Salesforce, prepare detailed technical reports for clients
Seniority
Mid-level, hands-on IC