Workforce Quality and Performance Administrator (925586)
Core
Monitor WIOA case files for compliance, track program performance metrics, and lead quality improvement initiatives for workforce development programs.
Role type
Senior IC workforce quality and performance administrator
Builds
Compliance reports, performance dashboards, and corrective action plans for WIOA Adult and Dislocated Worker programs
Domain
Public sector workforce development
Deliverable
dashboards & analysis
Required skills
WIOA regulations knowledge, case file auditing, performance metrics tracking, data analysis, coaching, regulatory compliance
Preferred skills
SC Works Online Services (SCWOS), predictive analysis tools, staff training design
Technologies
Excel Pivot Tables, Power BI, SC Works Online Services (SCWOS), FutureWorks, Geographic Solutions
Responsibilities
Conduct systematic monitoring of WIOA case files for eligibility and documentation compliance; Track contract performance goals and federal indicators; Develop continuous quality improvement processes; Prepare and present performance reports to leadership; Partner with managers to provide coaching and accountability; Lead internal file reviews for monitoring visits.
Seniority
Mid-level, hands-on IC
