Manager, Retail Market Insights
Core
Lead a Customer Success team to deliver retail market insights, sales analysis, and strategic recommendations to clients, driving growth and client satisfaction.
Role type
Manager, Customer Success (Retail Market Insights)
Builds
Client reports, presentations, and actionable strategic insights for retail clients
Domain
Retail / Consumer Intelligence / Market Research
Deliverable
client delivery
Required skills
People management, project management, business and financial acumen, growth and brand strategy, sales data analysis, client consultation, team training and development, presentation delivery
Preferred skills
Digital environment experience, virtual collaboration, industry trend analysis
Technologies
Modern technology platforms for data analysis and reporting
Responsibilities
Conduct performance reviews and manage team development; ensure timely and precise service delivery to clients; consult with clients on concerns and drive satisfaction; develop strategic understanding of industry trends and competition; allocate work based on team capacity and skills; supervise project management stages; conduct external presentations
Seniority
Manager, hands-on leadership