IT Support Specialist (m/w/d)
Core
Central point of contact for customer technical issues, managing support cases from initial contact to resolution via email and phone.
Role type
IT Support Specialist
Builds
Resolves technical issues for customers across various system environments
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
IT system troubleshooting, ticket management, remote tool usage, Windows administration, technical analysis, customer communication
Preferred skills
Linux, SQL, scripting
Technologies
Windows, Linux, SQL, Remote tools
Responsibilities
Handle incoming support inquiries via email and phone, qualify and process support tickets, analyze error patterns in system environments, document processes, coordinate with internal/external interfaces
Seniority
Mid-level (3+ years experience)
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