Expert, Quality
Core
Improve hiring quality, rider retention, and operational efficiency by monitoring recruitment funnels, analyzing performance data, and optimizing the hiring journey for delivery riders.
Role type
Senior Operations & Recruitment Analytics Specialist
Builds
Data-driven hiring processes, rider onboarding workflows, and performance dashboards for the delivery operations team.
Domain
Logistics / Gig-economy / Food Delivery
Deliverable
dashboards & analysis
Required skills
Recruitment funnel analysis, KPI reporting, operational data analysis, stakeholder coordination, process compliance, cost-per-hire optimization, retention analysis
Preferred skills
Logistics or gig-economy operations experience, workforce planning, retention strategy
Technologies
Microsoft Excel, Google Sheets, data reporting tools
Responsibilities
Monitor recruitment funnels and evaluate candidate quality; manage rider quality performance from onboarding to operational readiness; optimize lead conversion and applicant engagement; analyze early lifecycle performance to improve rider retention; track and optimize cost per hire; develop KPI dashboards for hiring and rider performance; analyze operational data to identify inefficiencies; collaborate with recruitment and operations teams to improve rider quality; ensure process compliance and data accuracy; support process improvement initiatives for operational efficiency.
Seniority
Mid-level, hands-on IC