[Coupang Eats] Senior, Business analyst
Core
Senior Business Analyst supporting Delivery Operations for Coupang Eats, focusing on cost management, rider mix, and regional performance metrics.
Role type
Senior, hands-on IC Business Analyst (Operations)
Builds
Standardized metric pipelines, CPO reporting tools, and predictive inputs for weekly cost planning.
Domain
E-commerce / Last-mile delivery operations
Deliverable
dashboards & analysis
Required skills
SQL (advanced), Python (pandas, scripting), data storytelling, variance decomposition, ratio KPI decomposition, Excel Power Pivot, Looker/Tableau
Preferred skills
Hive/Presto, cost attribution frameworks, Shapley value/rate-mix analysis, AI-assisted analytics tools, metric governance
Responsibilities
Operate weekly CPO reporting (cost per order, rider mix, regional performance); perform ad-hoc deep dive analysis on cost drivers; design and deploy standardized ratio KPIs and metrics; quantify inefficiencies in delivery patterns to propose process improvements; translate raw operational data into actionable narratives for non-technical stakeholders.
Seniority
Senior, hands-on IC
