Mid-Level ServiceNow Technical Consultant
Core
Mid-level technical consultant configuring and developing ServiceNow Customer Workflows (CSM/CRM) solutions to transform customer service and CRM processes.
Role type
Mid-level ServiceNow Technical Consultant
Builds
Scalable digital customer service and CRM solutions
Domain
Enterprise CRM and Customer Service
Deliverable
production ML models | product features
Required skills
JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, REST APIs, Agile delivery, requirements analysis, testing, data mapping
Preferred skills
ServiceNow CSM implementation, ServiceNow certifications, Service Portal, Employee Center, Virtual Agent, Salesforce platform experience
Technologies
ServiceNow, Flow Designer, JavaScript, REST APIs, Service Portal, Salesforce
Responsibilities
Configure and develop ServiceNow CSM/CRM features; Build and maintain flows, business rules, client scripts, UI policies, forms, lists, reports, dashboards, and basic integrations; Support data import, mapping, testing, defect fixing, and deployment; Participate in customer workshops, demos, sprint reviews, UAT, and go-live activities; Document technical configurations and reusable assets; Support integrations with external CRM, ERP, billing, and contact center systems.
Seniority
Mid-level, hands-on IC
