Service Manager
Core
Manage warranty department operations, coordinate with manufacturing and supply teams to resolve production issues, and ensure financial closure of warranty claims.
Role type
Service Manager (Warranty & Quality)
Builds
Warranty resolution processes, supplier quality improvements, and design modifications for production issues.
Domain
Industrial hydraulics and motion control systems
Deliverable
client delivery
Required skills
Warranty management, root cause analysis (8D, TOPS, RCA), supplier quality management, ISO 9001/14001 compliance, lean manufacturing, MRP systems, stakeholder management at senior levels
Preferred skills
Mechanical engineering background, experience with PPAP/ISIR, design engineering collaboration
Technologies
MRP, Quality Control systems, Microsoft Office
Responsibilities
Provide management and guidance to the Warranty Department to achieve RMA response targets; carry out regular visits to customer production facilities to resolve recurring issues; monitor and negotiate quality metrics with suppliers; assist in resolving PPAP/ISIR questions; provide timely identification of warranty trends to reduce costs; ensure financial closure of claims; coordinate warranty agreements with OEM customers and sales departments.
Seniority
Mid-to-Senior, hands-on management