BPO Performance Specialist (EU/TR)
Core
Monitor BPO performance against SLAs and KPIs, analyze trends, and drive corrective actions to ensure service quality and operational efficiency.
Role type
BPO Performance Specialist
Builds
Vendor performance reports and corrective action plans for food delivery operations
Domain
Food delivery / Business Process Outsourcing
Deliverable
dashboards & analysis
Required skills
SLA/KPI framework knowledge, vendor management, data analysis, problem-solving, continuous improvement methodologies
Preferred skills
Knowledge of continuous improvement methodologies
Responsibilities
Monitor BPO performance against agreed SLAs and KPIs, Identify performance gaps and collaborate on corrective actions, Partner with BPO teams to ensure service quality, Provide data-driven reporting to internal stakeholders
Sourced via smartrecruiters · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.