IT Service Manager Collaboration & Automation (m/w/d)
Core
Managing IT Service Management for M365 products, steering service providers, and driving user adoption of new features like Copilot.
Role type
IT Service Manager (M365 & Automation)
Builds
Office-365, Power-Platform, Azure-AI solutions, storage solutions (Azure Files, SharePoint), and backup systems.
Domain
Enterprise IT, Microsoft Cloud, End-User Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
IT Service Management, Microsoft M365 ecosystem, technical project leadership, external vendor management, process optimization
Preferred skills
Interest in M365 Copilot, user adoption strategies, cross-functional collaboration
Technologies
M365, Office-365, Power Platform, Azure AI, Azure Files, SharePoint, Azure Backup
Responsibilities
Manage IT Service Management for M365 products, coordinate service providers, monitor M365 roadmap updates, support deployment and administration of Office-365/Power-Platform/Azure-AI, manage storage and backup solutions, collaborate with Product Owner for efficient platform delivery, develop and optimize team processes and automations
Seniority
Mid-Senior, hands-on IC
