Floor Supervisor
Core
Supervise game presenters, shufflers, and floor staff to ensure compliance with studio regulations, game rules, and responsible gaming policies in an online casino environment.
Role type
Senior IC floor operations supervisor
Builds
Online casino game tables and live dealer operations
Domain
Online gambling / Casino operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Casino game rules knowledge, team leadership, conflict resolution, operational compliance, shift management, data reporting
Preferred skills
Prior casino supervision experience, knowledge of international/local regulations, stakeholder coordination
Technologies
TTS, NEVOS, ESBO, OneDrive, Slack, Wikis
Responsibilities
Supervise game presenters and shufflers during shifts, verify staff appearance standards, manage daily shift rotations and staffing gaps, update daily reports and behavior tracking formats, handle card changes and error logs, communicate shift events via Slack, maintain real-time updates in internal wikis.
Seniority
Senior, hands-on IC