Coordinator Operations & User Experience - UAE National
Core
Develop and implement repeatable processes for monitoring and reporting performance across operations and customer experience functions to drive data-driven decision-making and continuous improvement.
Role type
Operations & Customer Experience Performance Coordinator
Builds
Operational and CX performance dashboards and reports
Domain
Food delivery technology
Deliverable
dashboards & analysis
Required skills
Data analysis, Process improvement, Project coordination, Meeting management, Stakeholder management, Analytical thinking
Preferred skills
Food/grocery tech industry experience, Google Suite proficiency
Responsibilities
Monitor and improve UAE performance metrics across Operations and CX, Provide preliminary insights and analyses to assist in decision-making, Coordinate projects and initiatives between local and regional teams, Identify performance gaps and raise flags, Assist in implementing performance improvement plans
Seniority
Junior, individual contributor