Junior Customer Service Operations Agent Hybrid / Deutschsprachig
Core
Monitor the complete process from purchase to replacement, manage contract documents, and answer customer questions regarding financed or leased vehicles.
Role type
Junior Customer Service Operations Agent
Builds
Customer service operations for private customers, banks, and leasing companies
Domain
Automotive / Leasing & Finance
Deliverable
client delivery
Required skills
Contract document management, telephone and written communication, Google Tools (Sheets, Gmail, Calendar), German (native/C1-C2), English
Preferred skills
Experience with financing, Austrian market knowledge
Responsibilities
Monitor purchase-to-replacement process, input contract documents, transmit documents to relevant parties, answer customer inquiries about financed/leased vehicles, act as communication interface between customers, banks, and leasing companies
Seniority
Junior, hands-on IC