Program Manager
Core
Lead planning and execution of large-scale Center of Excellence (COE) transformation initiatives, driving operational harmonization, process transitions, and team migrations across multiple regions.
Role type
Senior Program Manager (Operations Transformation)
Builds
Scalable operational frameworks, standardized processes, and harmonized operating models for COE and BPO teams.
Domain
Food delivery / Service Operations / Business Process Outsourcing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, operations transformation, process optimization, stakeholder management, change management, data analysis, project management tools, organizational skills
Preferred skills
BPO operations experience, service operations experience, managing complex multi-workstream projects
Technologies
Asana, Jira, Monday
Responsibilities
Lead planning and execution of large-scale COE transformation initiatives; Drive end-to-end program management including milestone tracking and risk management; Support design and implementation of scalable operational frameworks; Act as key coordination point across Operations, Workforce Management, Product, and BPO partners; Track and analyze operational performance to identify improvement opportunities.
Seniority
Senior, hands-on IC
