Ingeniero Soporte & Nodos, Monterrey
Core
Provide integral technical support to banking users, ensuring the correct operation of computing equipment, peripherals, and specialized devices at branches and ATMs.
Role type
Senior IT Support & Infrastructure Engineer (Banking)
Builds
Operational stability for banking branches, ATMs, and specialized hardware
Domain
Banking / IT Support & Infrastructure
Deliverable
client delivery
Required skills
Hardware diagnosis and repair, OS installation (Windows 10/11), secure disk wiping, structured cabling (Cat 6+), ATM troubleshooting, incident documentation, SLA compliance
Preferred skills
Remote work autonomy, field service with personal vehicle, bilingual communication
Technologies
Windows 10, Windows 11, Blancco, Lexmark, Plustek, RJ45 tools
Responsibilities
Direct user support at branches and ATMs, diagnose and repair desktops/laptops/printers/scanners/biometric devices, install and control backup equipment, execute structured cabling and node testing, document faults and solutions, manage spare parts logistics
Seniority
Senior, hands-on IC with field autonomy