Rayonleider - Utrecht
Core
Managing a team of ~10 service technicians to translate organizational KPIs into concrete field actions for pest control services.
Role type
Senior field operations manager (pest control)
Builds
Pest control service delivery for commercial and residential clients
Domain
Facility services / Pest control
Deliverable
client delivery
Required skills
KPI-driven leadership, team coaching and motivation, field operations management, process improvement, customer portfolio management, physical field work execution
Preferred skills
Experience in outsourced service environments, ability to lead hybrid remote/on-site teams, affinity for operational work
Technologies
None stated
Responsibilities
Translate team goals and service statistics into clear floor-level actions, monitor performance and intervene when necessary, coach team members and provide constructive feedback, work actively in the field including complex situations like entering crawl spaces, serve as the primary contact for the client portfolio, identify bottlenecks and propose efficiency improvements
Seniority
Senior, hands-on IC