Sr. Staff Information Architect, IA & Taxonomy Solutions
Core
Define and lead information architecture (IA) and taxonomy strategy for digital experiences, establishing central repositories and automated tagging to unify standards across ServiceNow's digital sites.
Role type
Senior Staff Information Architect (Individual Contributor)
Builds
Central taxonomy repository, automated content tagging systems, and AI-enhanced information structures for digital platforms.
Domain
SaaS / Enterprise Software / Information Architecture
Deliverable
production ML models | product features
Required skills
Information architecture strategy, taxonomy and ontology design, metadata management, semantic modeling, content classification, site architecture design, stakeholder alignment, systems thinking, product mindset, consultative approach
Preferred skills
AI applications in content/taxonomy, automated content tagging, taxonomy management platforms (PoolParty, Semaphore), DITA, prompt engineering, knowledge graph development, NLP techniques, enterprise content platforms
Technologies
PoolParty, Semaphore, DITA, AI/ML tools, NLP frameworks
Responsibilities
Define IA and taxonomy strategy for digital experiences; Develop and evolve taxonomies, ontologies, and data models; Lead automated content tagging initiatives; Establish and steward a central taxonomy repository; Identify integration opportunities for taxonomy and IA; Apply AI and emerging technologies to IA and taxonomy work; Build team AI prompt engineering capabilities; Operate as a strategic partner to leadership; Build cross-functional relationships to drive adoption
Seniority
Senior Staff, high-autonomy Individual Contributor
