Bijbaan Customer Service
Core
Direct aanspreekpunt voor klanten via telefoon, e-mail, chat en social media, met focus op efficiëntie, klanttevredenheid en probleemoplossing.
Role type
Customer Service Representative
Builds
Customer support interactions and sales opportunities for JYSK retail stores
Domain
Retail / Customer Support
Deliverable
client delivery
Required skills
Fluent Dutch (written and spoken), basic English (A1-A2), accuracy in typing, flexibility, result-oriented mindset, social skills, confidence in customer interaction
Preferred skills
MBO4 work/thinking level or higher, ability to collaborate with store teams
Technologies
Phone, email, chat, social media platforms
Responsibilities
Answer customer inquiries quickly and efficiently across multiple channels, resolve complaints and prevent future occurrences, proactively assess customer needs to provide immediate solutions, collaborate with store teams to achieve optimal results, create additional sales opportunities using product knowledge
Seniority
Individual Contributor, entry to mid-level