Sr Account Manager - Banking and Financial Services
Core
Drive organizational and cultural changes to adapt to market demands, implement process improvements and RPA solutions, and manage complex customer service issues for banking clients.
Role type
Senior Account Manager (Banking Operations)
Builds
Service delivery models and operational processes for banking clients
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
Strategic organizational change management, RPA solution deployment, root cause analysis, complex issue resolution, client relationship management, financial performance reporting, team leadership (150-200 FTEs), project management, budget management
Preferred skills
US Banking operations experience, large-scale production operations management, managing matrix project managers
Technologies
RPA tools
Responsibilities
Identify and implement process improvement ideas, deploy RPA solutions, solve complex customer service issues, lead customer performance reviews, manage a team of 150 to 200 FTEs, prepare invoices and review financial performance reports, set and monitor goals for Associate Managers and Team Managers
Seniority
Senior, hands-on IC with team leadership
