Customer Specialist – Iloilo City Site (Experienced)
Core
Provide professional customer support and solutions for specific requests across Insurance, Travel, Healthcare, Banking, and Finance accounts.
Role type
Customer Support Specialist
Builds
Customer service interactions and resolved inquiries
Domain
Customer Support / BPO
Deliverable
client delivery
Required skills
Active listening, empathy, process adherence, professional communication
Preferred skills
Prior BPO experience, banking or finance domain knowledge
Responsibilities
Communicate with customers professionally, listen to customer needs, provide solutions per process guidelines
Seniority
Entry-level to Junior
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