Program Manager
Core
Manage ServiceNow and SharePoint Online development initiatives to support HR modernization and digital transformation for federal government clients.
Role type
Senior Program Manager (ServiceNow & SharePoint)
Builds
Custom ServiceNow solutions (HRSD, ITSM, App Engine), workflow automation, and enterprise HR technology ecosystems.
Domain
Government and Public Services / Human Capital Analytics / IT Modernization
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, ServiceNow development, stakeholder management, SLA/KPI performance management, risk management, schedule and staffing management
Preferred skills
SharePoint Online development, federal human capital management policies, advanced analytics, business intelligence
Technologies
ServiceNow, SharePoint Online
Responsibilities
Lead delivery for ServiceNow development workstreams, manage teams and stakeholders, ensure outcomes against SLAs/KPIs, facilitate integration of IT systems and workforce planning tools, support regulatory compliance and adherence to federal policies.
Seniority
Senior, hands-on IC with management scope