Customer Service - H&N
Core
Receive, register, and manage laboratory test samples; coordinate with internal labs and subcontractors to execute testing; handle order confirmations, invoicing, and client communication.
Role type
Junior Customer Service Representative (Laboratory Operations)
Builds
Sample delivery workflows, test execution coordination, invoicing, and client order tracking
Domain
Life Sciences / Laboratory Testing / Quality Assurance
Deliverable
client delivery | dashboards & analysis
Required skills
Sample registration, test matrix configuration, subcontractor coordination, invoicing, order tracking, QHSE compliance
Preferred skills
English (B level), computer skills
Technologies
BOSS system, QHSE management systems
Responsibilities
Encode and photograph samples, create sample delivery based on client requirements, follow up on subcontractor test results, prepare Proforma Invoices (PI) and handle collections, input order data for productivity tracking, ensure compliance with ISO17025 and SOPs
Seniority
Junior, entry-level to 2 years experience