CUSTOMER SERVICE ASSOCIATE RBS
Core
Coordinate proposal scoping, quote preparation, and client communication for USP, EP, and JP compendial testing in a pharmaceutical laboratory.
Role type
Customer Service Associate (Pharma Testing)
Builds
Proposals, quotes, and client service delivery for compendial testing
Domain
Pharmaceutical testing / Regulatory compliance (GMP, GLP, ISO)
Deliverable
client delivery
Required skills
Chemistry or Microbiology knowledge, GMP/GLP/ISO compliance, CRM management, technical document interpretation, English C1
Preferred skills
Business management or Finance background, RFP interpretation, quoting tools (Salesforce, PandaDoc)
Technologies
Salesforce, PandaDoc, Microsoft Office
Responsibilities
Prepare and submit quotes for compendial testing, act as liaison between clients and technical departments, manage client information and RFPs in CRM, update clients on testing status and delays, ensure compliance with regulatory standards
Seniority
Entry-level