Senior Customer Service
Core
Organize team resources for daily operations including inquiries, sample handling, test reports, and debt collection; coordinate with sales to target Chinese clients for revenue generation.
Role type
Senior Customer Service Manager (Laboratory Testing)
Builds
Operational workflows for client inquiries, sample logistics, and test report delivery
Domain
Laboratory testing and inspection services
Deliverable
client delivery
Required skills
Team resource organization, Sales coordination, Complaint handling, Training implementation, Lab operations oversight, Test report review
Preferred skills
None stated
Technologies
None stated
Responsibilities
Organize team resources for daily operations; Coordinate with sales to approach Chinese clients; Handle internal and external complaints; Propose and implement team training plans; Ensure timely completion of lab jobs; Review test reports before client delivery
Seniority
Senior, hands-on IC with team coordination