Customer service representative
Based in United States
Core
Frontline support role handling customer inquiries, resolving complaints, and processing transactions in a fast-paced environment.
Role type
Customer service representative
Builds
Customer support interactions and transaction processing
Domain
Retail / General Services
Deliverable
client delivery
Required skills
Verbal communication, active listening, problem-solving, multitasking, cash handling, record keeping
Preferred skills
Upselling, cross-selling, team collaboration, product knowledge
Responsibilities
Respond to customer inquiries via phone and in-person, resolve customer concerns and complaints, process customer orders and payments, identify upselling and cross-selling opportunities, maintain a clean and organized workspace
Seniority
Individual contributor