Customer Service Representative
Core
Frontline customer service role handling transactional needs and building personal connections with customers in a retail bank branch.
Role type
Customer Service Representative (Retail Banking)
Builds
Seamless banking experience for personal and small business customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Transactional problem solving, customer relationship building, process adherence, financial position review, community engagement
Responsibilities
Respond to customers' transactional needs in the branch, reconcile transactions, review customers' financial positions, participate in community events, ensure team safety and wellbeing