Assistant Manager Workforce Operations
Core
Own end-to-end workforce management for on-ground fulfillment teams, including sourcing third-party providers, managing the picker ecosystem, and optimizing shift planning.
Role type
Assistant Manager, Workforce Operations
Builds
On-ground fulfillment operations via third-party manpower providers and internal picker teams
Domain
Food delivery / Ecommerce / Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Workforce management, third-party provider relationship management, demand forecasting, shift planning, budgeting, SOP implementation, performance management, process improvement, data presentation, negotiation
Preferred skills
Ecommerce, grocery, or retail operations experience, building internal and external partner relationships, influencing external partners
Technologies
Multiple platforms and portals
Responsibilities
Source, onboard, and manage relationships with local third-party manpower providers; Enable on-ground supervisors with system access and performance dashboards; Manage the picker ecosystem including logins and permissions; Own workforce budgeting and monthly cost tracking; Ensure accurate demand forecasting and optimize shift planning; Implement and enforce SOPs across onboarding, training, and offboarding; Drive picker performance management on metrics like fill rate and efficiency; Track picker attendance and uniform compliance; Investigate and resolve on-ground workforce issues; Identify and implement process improvements and automation opportunities
Seniority
Mid-level, hands-on IC