Quality Assurance Specialist
Core
Testing and monitoring live production gaming products to ensure quality, resolve incidents, and support decision-making.
Role type
Quality Assurance Specialist (Live Gaming Operations)
Builds
Live production gaming products (table games) for online gaming operators
Domain
Online gaming / Live dealer streaming
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Testing and monitoring, incident investigation, report creation, UI/UX improvement suggestions, procedure updates, shift management, conflict resolution, process explanation, multitasking, quick problem solving, stress management, attention to detail, commercial awareness
Preferred skills
Technical or higher education, advanced English proficiency, strong computer skills (MS Office, Confluence, Jira, MS Teams), ability to teach and present, strong planning and time-management abilities
Technologies
MS Office, Confluence, Jira, MS Teams
Responsibilities
Run internal test cycles before product launches, create clear reports and overviews, identify and flag issues in production, review player complaints and significant incidents, alert IT Support and Shift Managers about abnormalities, suggest improvements to UI and UX, contribute to updating company rules and procedures
Seniority
Individual Contributor, operational level
