Bahasa Indonesia Bilingual Customer Service Associate | Music Streaming Services | Shaw
Core
Bilingual customer service associate managing subscriptions, account registration, and cancellation requests for a music streaming services account.
Role type
Bilingual Customer Service Associate
Builds
Customer support interactions for music streaming services
Domain
Music Streaming / Consumer Services
Deliverable
client delivery
Required skills
Bilingual communication (English, Bahasa Indonesia), Email/Chat/Calls handling, Customer issue resolution, Data entry, Reporting
Preferred skills
Computer working knowledge, Problem solving
Responsibilities
Manage subscriptions, assist with account registration, handle cancellation requests, resolve customer issues, capture required information in tools, report interactions to supervisors, meet daily targets
Seniority
Entry-level / Associate
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