Contact Center Advisor : Operations
Core
Handle high-volume incoming calls from international customers in a fast-paced environment, delivering urgent and professional customer service.
Role type
Contact Center Advisor
Builds
Customer support interactions for global clients
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
High-volume call handling, stress management, professional etiquette, accurate data entry, escalation reporting
Preferred skills
None stated
Technologies
None stated
Responsibilities
Receive incoming calls from international customers, deliver appropriate sense of urgency when responding to customer requests, maintain professional etiquette, advise mentors or team leaders of problems or unusual matters, enter accurate information into systems
Seniority
Entry-level, 1+ years experience
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