RESPONSABLE DRIVE (H/F)
Core
Managing the end-to-end process of customer orders in a retail drive-through, from retrieval to closure, ensuring quality and cold chain compliance.
Role type
Drive-through operations specialist
Builds
Customer orders for retail drive service
Domain
Retail / Grocery
Deliverable
product features
Required skills
Order preparation, cold chain management, customer service, conflict resolution, sales target monitoring
Preferred skills
Customer relationship building, process improvement
Responsibilities
Prepare orders while respecting quality standards and cold chain requirements; handle customer complaints and escalate to management; monitor sales targets and implement corrective actions; provide personalized customer service as a brand ambassador.
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