Customer Relationship Specialist, Granite
Core
Guide new clients through onboarding, serve as the primary point of contact for inquiries, resolve issues, and nurture long-term relationships.
Role type
Customer Relationship Specialist
Builds
Client onboarding experience and ongoing support for mortgage and real estate service users
Domain
Mortgage and real estate services
Deliverable
client delivery
Required skills
client onboarding, issue troubleshooting, relationship management, client education, feedback collection, CRM data management, written communication, verbal communication, business email etiquette, analytical thinking, attention to detail, typing speed (30+ wpm)
Preferred skills
previous client-facing or customer service experience
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