Client Service Agent
Core
Full-time Client Service Agent supporting TOMRA's remote monitoring and maintenance operations for beverage collection systems in Romania.
Role type
Client Service Agent (Technical Support)
Builds
Beverage collection systems and recycling infrastructure
Domain
Waste management / Recycling / IoT
Deliverable
client delivery
Required skills
customer service, technical troubleshooting, remote system monitoring, diagnostic analysis, configuration management, complaint investigation, stakeholder communication
Preferred skills
English (intermediate), analytical thinking, time management, attention to detail, adaptability, solution-oriented mindset, technical affinity
Responsibilities
Answer customer calls at client locations, provide technical support via hotline, monitor systems and perform diagnostics via web portal, interact with technicians and clients, analyze anomalies and implement corrective measures, remotely configure and modify devices, investigate customer complaints, report cases to the technical team
Seniority
Entry to Mid-level
