Technical Training and Development Business Analyst | Technical Training and Development Division (TTDV) Instructional Design Staff Augmentation [WMATA0014013]
Core
Business Analyst and Instructional Designer supporting WMATA's Technical Training and Development Division to bridge business requirements with training solutions, driving data-informed decisions and workforce excellence.
Role type
Senior Business Analyst / Instructional Designer (Staff Augmentation)
Builds
Training programs, process maps, user stories, and digital workflow solutions for transit authority operations
Domain
Public Transportation / Government Services / Human Capital Solutions
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Requirements elicitation, process mapping, change management strategy, training needs analysis, instructional design (ADDIE/SAM), Kirkpatrick evaluation models, workflow digitization
Preferred skills
Transit industry experience, organizational change management, accessibility standards integration
Technologies
Process modeling tools, LMS platforms, data reporting tools
Responsibilities
Elicit and document business requirements for workflow redesign; Draft future-state processes including use cases and user stories; Analyze training needs and performance gaps to define learning objectives; Design and develop instructional content for ILT, CBT, and blended learning; Evaluate training effectiveness using established models; Provide SME guidance on instructional design methodologies and adult learning theory
Seniority
Senior, hands-on IC
