Field Collection - Samarinda
Core
Visiting debtors to validate conditions, analyze, and collect payments on overdue obligations (>60 days), negotiating payment options, and monitoring payment promises.
Role type
Field Collection Agent (Unsecured Loans)
Builds
Cash recovery for unsecured loan portfolios
Domain
Banking / Consumer Finance
Deliverable
client delivery
Required skills
field collection, payment negotiation, debtor validation, payment promise monitoring, data verification, reporting, coordination
Preferred skills
fintech industry experience, unsecured loan collection expertise
Technologies
collection system, Microsoft Office
Responsibilities
Visit debtors and deliver warning letters for overdue accounts >60 days; negotiate payment options with customers; monitor payment promises and collect according to agreed schedules; locate customers when not found at home or office; verify customer data including phone numbers and addresses; report and discuss visit results with supervisors; document collection activities in the system; coordinate with internal collection units and related departments.