Senior Product support specialist
Core
Provide Level 2 support, troubleshoot, and implement rollouts for Microsoft Dynamics 365 CRM applications (Sales, Customer Service, Marketing, Customer Voice) to ensure smooth operation and high customer satisfaction.
Role type
Senior Product Support Specialist (Microsoft Dynamics 365 CRM)
Builds
D365 CRM SaaS applications and integrations for Eurofins global IT business
Domain
Life Sciences / IT Infrastructure / CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Microsoft Dynamics 365 CRM (Sales, Customer Service, Marketing, Customer Voice), Level 2 support, ticket management, user access management, data migration, IIS troubleshooting, Windows server event viewer logs, Single Sign-On (SSO), Microsoft Azure concepts, Microsoft Office suite
Preferred skills
ITIL framework, cross-functional team collaboration, global team experience, Microsoft D365 certifications
Technologies
Microsoft Dynamics 365, Microsoft Azure, IIS, Windows Server, Outlook, Teams, SharePoint
Responsibilities
Diagnose and resolve application issues, implement key rollouts of D365 CRM modules, manage user access and data requests, coordinate with IT and business teams to troubleshoot, contribute to knowledge base, train Super Users, log bugs with reproduction steps, analyze change requests
Seniority
Senior, hands-on IC
