RESPONSABLE ADJOINT
Core
Managing a retail team to drive customer satisfaction, loyalty, and store performance while ensuring quality of service.
Role type
Senior retail store manager (deputy/adjoint)
Builds
Retail store operations and customer experience
Domain
Retail / Grocery / Food distribution
Deliverable
product features
Required skills
Team management, customer relationship management, performance management, complaint handling, store organization
Preferred skills
Communication, client-oriented mindset, retail experience
Responsibilities
Manage and engage the team, organize store operations per directives, manage customer relations quality, optimize complaint follow-up, pilot performance and productivity goals
Seniority
Senior, hands-on IC
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