Ingénieur Service Delivery Téléphonie & Cloud
Core
Manage and supervise telephony and Cloud environments for a client, ensuring service quality and availability.
Role type
Service Delivery Engineer (Telephony & Cloud)
Builds
Telephony (CTI) and GSX Cloud environments
Domain
IT Service Management, Telephony, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Service Delivery management, Telephony (CTI) administration, GSX Cloud administration, Incident management (Level 2), Service continuity, Reporting and documentation
Preferred skills
Collaborative solutions transformation, Tool implementation
Technologies
CTI, GSX Cloud
Responsibilities
Monitor and ensure service quality for telephony (CTI), Administer and supervise GSX Cloud environments, Manage Level 2 functional incidents, Ensure service availability and continuity, Participate in collaborative solution evolution projects, Implement monitoring, reporting, and documentation tools
Seniority
Mid-Senior, hands-on IC
