Associate/Senior Associate - Operations
Core
Handle incoming customer calls and chats to research and resolve issues while meeting quality and productivity targets.
Role type
Associate/Senior Associate - Customer Operations
Builds
Customer interaction services
Domain
Business Process Management (BPM)
Deliverable
client delivery
Required skills
computer applications proficiency, customer service practices knowledge, logical reasoning, analytical thinking, problem solving
Preferred skills
attention to detail, clear communication
Responsibilities
Answer incoming calls and chats, respond to customer queries, research and resolve customer issues, maintain quality targets, meet Average Handling Time and Average Speed of Answer targets, meet internal Production, Utilization, and Productivity targets
Seniority
Entry-level to 6 months experience
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