Senior Level Case Manager | Case Manager [COC0059058]
Core
Provide counseling, guidance, and advocacy for clients in the Government and Public Services sector, focusing on human capital solutions and community engagement.
Role type
Senior Level Case Manager
Builds
Individualized support plans and community service programs for City of Charlotte and similar public sector clients.
Domain
Government and Public Services / Human Services
Deliverable
client delivery
Required skills
case management, advocacy, problem-solving, active listening, resilience
Preferred skills
knowledge of community service programs, group workshop coordination
Technologies
Microsoft Office (Excel, Access, Outlook, PowerPoint, Word), Adobe Acrobat, Visio
Responsibilities
Provide counseling and guidance on available services, conduct outreach and community engagement, develop individualized support plans, advocate for client needs with agencies and partners, monitor progress and follow up on referrals, coordinate group workshops on life skills, track service delivery outcomes for reporting.
Seniority
Mid-level (2–4 years experience)