chargé de clientèle (H/F)
Core
Remote customer support and sales representative assisting clients with inquiries, guiding them through processes, and proposing additional services via phone.
Role type
Customer service representative (remote)
Builds
Customer support interactions and sales opportunities
Domain
Customer service / Call center
Deliverable
client delivery
Required skills
Phone communication, customer onboarding, data analysis, problem-solving, objection handling, client retention, telemarketing, CRM tools, regulatory compliance (GDPR)
Preferred skills
Emotional intelligence, stress resistance, adaptability, autonomy, results orientation
Responsibilities
Answering client calls, guiding clients through procedures, updating client files, proposing additional services, handling objections, managing client retention, prospecting by phone, analyzing performance metrics
Seniority
Individual Contributor