Asistente SAC Logístico
Core
Manage customer complaints and service requests for waste collection and transport, ensuring service quality and operational efficiency.
Role type
Logistics Customer Service Assistant
Builds
Waste collection and transport services for clients
Domain
Waste management and logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Call center operations, SAP system usage, route planning and rescheduling, failure analysis, KPI management, safety compliance
Preferred skills
Basic English (A1-A2), university studies in Logistics, Industrial Engineering, or Business Administration
Technologies
SAP, operational tracking software
Responsibilities
Handle customer complaints regarding waste collection and transport services; Confirm visits via call center; Generate service requests in SAP and validate daily quotas; Capture and reschedule failed visits; Analyze call volume trends to propose efficiency improvements; Manage area performance indicators; Participate in integrated management system audits; Ensure compliance with safety and health policies.
Seniority
Junior, 1-2 years experience