IT Support W/ Temenos (T24)
Core
L1/L2 production support specialist for Temenos T24 Transact core banking platform, ensuring smooth operations, incident resolution, and batch processing for wealth management and retail banking.
Role type
L1/L2 Product Support Specialist (Core Banking)
Builds
Production support for Temenos T24 Transact environment
Domain
Banking / Core Banking Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Temenos T24 Transact L1/L2 support, RTB operations, SQL, Unix/shell scripting, log analysis, banking interfaces/APIs, ticketing systems (ServiceNow/Jira), ITIL framework, Kubernetes, DevOps tools
Preferred skills
Wealth management/private banking knowledge, automation tools, CI/CD, version control
Technologies
Temenos T24, ServiceNow, Jira, Autosys, Kubernetes, SQL, Unix
Responsibilities
Oversee Close of Business (COB) process and resolve production issues; Monitor, diagnose, and resolve L1 user queries and minor technical issues; Analyze, troubleshoot, and resolve L2 application issues with root cause analysis; Support batch processing, reconciliations, and end-of-day operations; Create and maintain knowledge base articles and FAQs; Conduct onsite analysis at client locations during critical milestones; Collaborate with infrastructure, database, and security teams.
Seniority
Mid-level, hands-on IC