Senior UX Expert - Service Design (Logistics/Finance/HR, etc.)_GS
Core
Crafting seamless, intuitive user experiences for service applications in logistics, finance, or HR sectors by conducting research, designing interfaces, and iterating based on feedback.
Role type
Senior UX Expert (Service Design)
Builds
Service applications, digital dashboards, reporting tools, and end-to-end service solutions for Global Business Services.
Domain
Enterprise Service Management (Logistics, Finance, HR)
Deliverable
product features
Required skills
User research (interviews, surveys, usability testing), wireframing, prototyping, high-fidelity UI design, user journey mapping, A/B testing, design thinking workshops, stakeholder collaboration, data analysis
Preferred skills
ServiceNow experience, Enterprise Service Management projects, Power BI, basic automation, data analytics, basic HTML
Technologies
ServiceNow, Power BI
Responsibilities
Conduct user research to understand needs and pain points; Develop wireframes, user flows, and high-fidelity UI designs; Execute usability testing and A/B testing; Collaborate with cross-functional teams to integrate UX solutions; Identify new service potentials and support digital business strategy deployment.
Seniority
Senior, hands-on IC