Ingénieur Workplace N3
Core
Local reference for AMC (Application Management Center) services, managing the relationship between the service and users, handling incident coordination, and driving continuous improvement for workplace technology.
Role type
Senior IC Workplace Engineer (Endpoint Management)
Builds
Workplace solutions, update deployments, and incident resolution processes for enterprise users.
Domain
IT Operations / Endpoint Management / Workplace Technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workplace project experience, English (B2/C1), PowerShell scripting, Command Prompt, reverse-engineering, Windows Registry/Key management, Intune configuration, PMAD tools (SCCM, GotoAssist, RemoteHelp), CSP security policy configuration
Preferred skills
None stated
Technologies
Intune, SCCM, GotoAssist, RemoteHelp, Windows, PowerShell, CSP
Responsibilities
Coordinate incidents between support levels (N1, N2, N3), create and update knowledge base articles and technical guides, communicate system/application update schedules to users, study needs for continuous improvement, conduct handover workshops for RUN teams
Seniority
Senior, hands-on IC